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Ecommerce firms give staff digital lessons to staff

India’s top technology companies are providing digital training to blue- and grey-collar workers as well as external stakeholders like corner stores, as they scale up operations almost overnight amid an acute labour shortage because of the Covid-19 pandemic.

Startups including Swiggy, Zomato, Grofers, BigBasket and Flipkart among others have had to impart training digitally to thousands of delivery executives, services staff, pickers, packers and warehousing workers quickly as the ongoing nationwide lockdown leaves no scope for in-person interactions.

Swiggy has launched grocery deliveries in 300 cities and its pickup and drop service Genie in 60 cities in less than 50 days. The company has used animated videos, voiceovers, static cards and other processes to communicate the key takeaways and assessments in a gamified manner.

Flipkart is using its in-house learning management system to onboard staff from earlier training supply chain workers on new processes.

Grofers is using tools like Invision, Adobe XD, Sketch and Fluid, as well as products like Noticeboard to drive adoption of digital learning, for onboarding and retention of employees.

The e-grocer has also extended the mechanisms to train workers on safety precautions, best practices of respiratory hygiene, and the importance of using safety gear.

Urban Company has also taken up training measures aimed at making most of its services contactless. The startup has launched ‘Project Kavach’ -- a certification training programme -- to help 30,000 partners take necessary precautions on personal safety and hygiene standards, usage of personal protective equipment, and standard operating procedures through a staggered seven-day virtual training programme.

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