TCNS Clothing Company teams up with Unicommerce to boost omni-channel experience
A prominent women’s ethnic wear company, TCNS Clothing Company has teamed up with e-commerce solutions provider, Unicommerce to boost its omni-channel operations. This collaboration aims to enhance customer satisfaction by leveraging Unicommerce’s integrated post-purchase technology stack.
Shivaprasad Eregowda, Business Head-E-commerce, TCNS Clothing Company, emphasises the importance of omni-channel capabilities in today’s dynamic market landscape. Expressing confidence in Unicommerce's technology, he highlights the company’s track record in delivering impressive results. TCNS Clothign Company plans to integrate Unicommerce’s omni-channel capabilities into its operations to further elevate its ability to serve customers seamlessly across both online and offline channels.
Previously, TCNS Clothing had been utilising Unicommerce’s multi-channel order management and warehouse management system for its online operations. With the integration of Unicommerce’s omni-channel technology, TCNS seeks to streamline online-to-offline order fulfillment across its various labels, including W, Aurelia, and Wishful.
Kapil Makhija, CEO and Managing Director, Unicommerce, emphasises, with more brands embracing omni-channel technology, they not only streamline operational processes but also enhance the post-purchase experience for consumers. The firm’s long-standing partnership with TCNS gives it an opportunity to provide seamless omni-channel technology to power their online and offline operations, he adds.
