ReTechCon 2023

30 September 2023, Mumbai

The Retail Technology Conclave (ReTechCon 2023), organized by the Retailers Association of India (RAI) in Mumbai on September 26th and 27th, 2023, brought together a distinguished assembly of retail CEOs, CIOs, technology service providers, and experts.

Highlights; The conclave aimed to provide valuable insights into the multifaceted landscape of technology trends impacting the retail sector.

Brings Together Retail Leaders to Discuss Technology Trends and Innovations

The discussions covered a wide range of topics, including sustainable solutions, global technology trends, and innovative disruptions aimed at addressing operational challenges in the retail industry.

D2C

The dynamic realm of retail. The conclave covered various areas such as Digital Transformation, Direct-to-Consumer (D2C) brand strategies, the Omnichannel Experience, and the growing influence of Artificial Intelligence (AI) in the retail sector.

The Open Network for Digital Commerce (ONDC) case was also discussed emphasising its commitment to driving inclusive e-commerce transformation in India.

As the goal is to bring numerous sellers into the digital ecosystem and foster an environment conducive to the growth of startups within the retail technology ecosystem.

Outlines

There was a mention around recent developments such as the Rupee Credit Card on UPI and RBI-approved credit lines on UPI that have broadened access to credit for a wider segment of the population, including small merchants.

The ever growing role of technology in enhancing customer experience also got attention leveraging technology to anticipate customer needs providing personalized experiences to drive innovation and growth.

The conclave was a resounding success highlighting the event’s role in empowering retailers with the knowledge and tools necessary to thrive in a digitally-augmented world.

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