PUMA India & Salesfloor: Game-changing Partnership
09 June 2023, Mumbai
Salesfloor, the leading customer engagement platform for unified commerce, has teamed up with PUMA India to elevate the online and in-store experience through a unique personalized shopping service.
By integrating Salesfloor's innovative widget into Puma.com, users can connect with store associates and style consultants for instant shopping guidance.
Enhance customer relations and elevate online and in-store experiences
Customers shopping online for PUMA products receive personalized consultancy on sizing, styling, and product recommendations through seamless online chats, video interactions, and 1:1 personalized outreach.
This solution marks PUMA's debut in implementing such a feature in the Indian market.
Optimistic
Vishal Gupta, Executive Director - Retail at PUMA India, expressed enthusiasm for the partnership, emphasizing that it brings online customers closer to their stores, enhancing the shopping experience on Puma.com.
Currently, the Salesfloor solution is available in 80 PUMA stores in India, with plans for expansion in 2023 based on positive customer response and adoption during the pilot phase in 2022.
Implement this cutting-edge solution
The collaboration between Salesfloor and PUMA India aims to deliver targeted and tailored experiences, fostering increased customer engagement and loyalty while driving business growth.
With 480 stores and native digital shopping platforms, PUMA India caters to the fitness and sporting needs of a diverse customer base. Salesfloor continues to extend its solution globally, empowering retailers worldwide to provide unparalleled personalized experiences and achieve success in the competitive retail industry.
